The post holder will primarily provide Bank administrative and clerical support to the Radiology Department, involving direct contact with patients. The post involves data input into the EPIC and ICE computer systems.
Main duties of the job
* Provide an efficient and effective service to both patients and other staff.
* Maintain a customer care approach at all times.
* Support the introduction of Government, Trust, and Departmental quality and business initiatives.
* Actively encourage feedback as part of the departmental quality initiative.
* Maintain the high standards of the department by contributing towards individual and team objectives.
* Maintain good communication and relationships with a number of stakeholders including patients and other users of the service.
* Convey factual information to patients, including children, regarding examinations.
* Input patient details accurately into EPIC.
* Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
* Liaise with GP practices, hospital staff, and other associated agencies internally and externally of the Trust in a polite and courteous manner, taking action where appropriate and passing information promptly to the appropriate staff.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first-class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work-life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Job responsibilities
* Attend training as and when required.
* Act as mentor and trainer for new staff and support induction programme.
* Check patients in to appropriate appointments.
* Provide high level of customer service.
Please see Job Description and Person Specification for further information.
Person Specification
Qualifications
* 5 GCSEs or equivalents A-C.
* NVQ in customer care or equivalent qualification.
Experience
* Customer care/dealing with the public face to face or by telephone.
* Knowledge of the Health Information Systems.
Skills & Knowledge
* Flexible - able to work on own initiative and within a team.
* Good telephone manner.
* Ability to work to deadlines and prioritise workload.
* Ability to adapt to changing circumstances.
* Quick thinking - ability to respond to routine/special requests to distinguish those to be referred elsewhere.
* Ability to work without supervision.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr