We are currently working on behalf of a well-established Gas and Heating Client who are currently hiring Out of Hours Call Centre Agents/Administrators.
Location: Potters Bar
Hours:
* Monday 13:00 - 22:00
* Tuesday 13:00 - 22:00
* Friday 16:00 - 22:00
* Saturday & Sunday 13:00 - 22:00
Pay: £14.86 per hour for 12 weeks. After 12 weeks, after passing probation, you could then be offered a PAYE Permanent Role.
Description:
* Communicate promptly with customers and sub-contractors.
* Handle 65-80 calls per day.
* Prioritise scheduling, programming, and booking for engineers; meet diary deadlines.
* Distribute documentation as per client requirements.
* Control and clear engineers' timesheets daily, including electronic expenses.
* Check and authorise supplier/sub-contractor invoices; process reports.
* Manage challenging tenants.
* Address customer complaints or queries.
* Coordinate return of incorrect/damaged goods to suppliers.
* Arrange and coordinate weekend work.
* Complete other tasks as requested by management.
Requirements:
* Exceptional organisational abilities.
* Strong verbal and written communication skills.
Immediate start date.
Please contact Rhys from R9 Recruitment, or apply to this advert to register your interest.
#J-18808-Ljbffr