Job summary
The Nursing and Quality Directorate delivers support across the organisation for Nursing, Nurse Education, Incident Management, Audit, Complaints Management, Governance and areas of Risk Management.
The Datix team is responsible for successfully implementing all modules of Datix Cloud IQ to replace DatixWeb and ensure compliance with nationally mandated changes to our external data submission process.
The Datix team maintain the DatixWeb and Datix Rich Client (archive) system throughout the period of implementation and for a period following the rollout, when both systems will be used in parallel.
The role involves staying abreast of developments impacting the system by monitoring the latest guidance from NHS England, the CQC and the Department of Health and Social Care and the CQC.
Main duties of the job
Typical work streams include creating, implementing and rolling out Trust-wide training programmes; updating standard operating procedures and documentation to reflect new processes; coordinating, facilitating, documenting and taking forward actions relating to user acceptance sessions following changes; developing training; organising team resources and intranet pages to deadlines; and liaising with stakeholders to enable proper engagement with the Datix system.
About us
The Nursing and Quality Directorate delivers support across the organisation for Nursing, Nurse Education, Incident Management, Audit, Complaints Management, Governance and areas of Risk Management.
The Complaints and Datix teamsupport the improvement of Trust services, facilitating and monitoring progress to ensure delivery, value for money, effective and sustainable improvements for patients and staff.
Job description
Job responsibilities
Key Responsibilities:
a) To work in collaboration with key stakeholders, to develop approaches for monitoring the implementation of service improvements.
b) To plan and implement a systematic roll out of service improvement initiatives linked to improving quality, productivity, and efficiency within agreed timescales.
c) To effectively communicate the benefits of the Trusts improvement approach.
d) To provide regular updates, progress reports and risk reports.
e) To manage the Datix Team Administrator and Datix Team Assistant.
f) To provide system support, identifying moderately complex system issues and implementing suitable fixes, ensuring continuity of service.
g) Supporting culture change to facilitate positive and open reporting / learning behaviours across the Trust
h) Ad hoc audits and data reporting to facilitate improvements in system use and stakeholder experience
i) Creating, and providing training about, queries, reports and dashboards for users to pull their own data reports from Datix
j) Creating user guides and training literature, updating as required.
k) To complete KO41 returns
Person Specification
Qualifications
Essential
1. Educated to degree level or equivalent level combination of diploma level education, further short courses / training and relevant experience
2. Evidence of continued professional development
Desirable
3. Training / Patient Safety / Risk Management qualification or evidence of experience of an understanding of patient safety / risk,
4. Datix Certified Practitioner (DCP course)
Experience
Essential
5. Demonstrable experience or advanced knowledge of working with an NHS Risk Management System and databases at Superuser and above level
6. Data handling experience, including statistical and data analysis skills (including the production of charts/tables)
7. Experience of recruitment and selection, managing, supporting and developing staff, including regular line management duties appraisals and performance management.
8. Experience of organising and facilitating large, corporate meetings and events
9. Good report writing, training and presentation skills
10. Experience of managing change and supporting organisation-wide projects in an NHS environment
11. Experience of working collaboratively with clinicians and service managers
Desirable
12. Experience of Datix management - including DatixWeb, Datix Cloud IQ and Datix Rich Client.
13. Experience of leading service improvement projects in an NHS mental health environment
14. Knowledge and experience of different project management processes
Knowledge / Skills
Essential
15. Strong IT Skills including Microsoft Word, Excel, Outlook and PowerPoint inc management of email and electronic diaries
16. Able to prioritise workload to deliver on core tasks, with strong time management
17. Ability to interpret requests from others to provide accurate information and advice
18. Able to communicate effectively-verbally and in writing
19. Ability to manage team members to deliver demanding schedules of work
20. Able to problem solve using tact, change management and process design skills
21. Able to convey complex information and ideas clearly, particularly where results are achieved through others
22. Skilled in formulating new solutions and then managing the solutions through to completion and implementation
Desirable
23. Knowledge of healthcare risk management
24. Knowledge of KO41s & management of Incidents, Complaints, Claims, Inquests, PALS and Risk Registers and their management processes
25. Awareness and knowledge of LFPSE and NRLS
26. Awareness and knowledge of PSIRF
Additional Requirements
Essential
27. Excellent attention to detail
28. Ability to assist others to overcome obstacles to change
29. Emotional Effort: Able to deal ongoing engagement with distressing information recorded on the system across all modules - Inquests/Claims, Complaints
30. Must be prepared to travel between hospital sites in a timely manner, or start the working day at different hospital sites
31. Understanding of key issues affecting service provision in NHS and Social Services
Desirable
32. Understanding of mental health service provision