We are excited to invite applications from candidates seeking to join us as a Client Care Advisor at Scarsdale Vets on a 12 Month Fixed Term Contract.
The Role of a Client Care Advisor
As a Client Care Advisor, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients. You will be required to communicate effectively with both veterinary staff and pet owners.
Your key responsibilities will include:
* Provide support to team members as required.
* Handling referral calls from other practices and scheduling appointments.
* Assisting clients with queries over the phone and in person.
* Providing reassurance and empathetic support to clients during their visits.
* Taking payments, solving problems, and ensuring attention to detail in all interactions.
Working Pattern
This is a full-time role working 40 hours per week, with shifts between 7:00 AM and 11:00 PM, Monday to Friday, and participate in a 1 in 3 weekend rota with shifts from 8:00 AM to 11:00 PM. Flexibility to cover core hours and occasional additional shifts for holiday or sickness cover is required.
This is a 12 Month Fixed Term Contract.
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Scarsdale Vets, Pride Veterinary Centre, Derby
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