Great Progression Opportunities Bonuses Welcoming supportive team The Customer Service & Sales Representative plays a key role in the smooth operation of a large residential rental community with shared facilities like a co-working lounge, gym, gardens, movie room, and car park. This onsite, customer-facing role ensures a welcoming environment for all residents and visitors, aligned with the brand's vision of providing a high-quality residential experience. Leasing & Administration: Respond to emails, calls, and resident queries promptly and professionally. Manage check-ins/outs, property inductions, and prepare apartment inventories. Assist with utility registrations, council tax, deposit protection, and rent collection. Conduct viewings, handle tenant applications, credit checks, and feedback via Hubspot. Support marketing campaigns, open houses, and competitor analysis. Utilize Yardi software to manage tenant transactions, contracts, and renewals. Customer Service: Ensure the Reception area is welcoming and professional. Provide exceptional service to residents, tenants, contractors, and visitors, promoting the brand. Resolve resident issues within 24 hours, contribute to community events, and foster a friendly atmosphere. Assist with resident complaints, and work toward securing regular 5-star reviews. Continuously improve customer service processes. Property Upkeep: Adhere to health, safety, and fire standards. Assist with flat inspections, maintenance, and cleanliness of the building. Report deficiencies and work to maintain a safe, attractive property environment. This role is essential in creating a positive resident experience and ensuring the smooth operation of the property.