Job Title: ServiceNow Architect
Location: Leeds (Hybrid)
Salary: Competitive + strong benefits package
Why Apply?
Opportunity to take a leadership role in the ServiceNow team, shaping the future of the platform within a major UK organisation. Following the successful implementation of ITSM, CSM, and HRSD, you will play a key role in delivering ITOM and ITAM in 2025, as well as enhancing overall platform capabilities.
ServiceNow Architect Responsibilities
1. Ensure the continued availability and operational strength of the ServiceNow platform.
2. Collaborate with stakeholders to align ServiceNow solutions with business objectives and wider technology strategy.
3. Own and promote ServiceNow governance policies, including integration, data governance, configuration, and platform management.
4. Define and lead the execution of ServiceNow technical governance to ensure platform robustness.
5. Maintain key platform documentation, ensuring up-to-date records of current state, configuration, and dependencies.
6. Oversee technical solutions, working closely with Architecture, Data, and Engineering teams to ensure seamless integration into the broader technology landscape.
7. Act as the final authority for ServiceNow technical design approvals at enterprise forums.
8. Set and direct quality standards across ServiceNow platform teams, ensuring best practices.
ServiceNow Architect Requirements
Knowledge & Experience:
1. Deep expertise in ServiceNow architecture.
2. Extensive technical knowledge of modules such as ITSM, ITOM, ITAM, CSM, HRSD, ESC, and CMDB.
3. Extensive experience in ServiceNow within a large/global environment.
Communication & Leadership:
1. Ability to build and maintain strong relationships, including at the ServiceNow Steering Board level.
2. Strong influencing and negotiation skills, working across all business levels and with third-party suppliers.
3. Proven ability to motivate teams and drive platform strategy.
Autonomy & Decision-Making:
1. Highly self-sufficient, able to set and execute strategy with broad guidance from leadership.
2. Experience developing and delivering long-term technical roadmaps.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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