Job responsibilities Analytical Skills Analyse unique information provided by a screening participant and decide on the most suitable course of action to assist the individual concerned Be aware of and take mitigating actions in circumstances where there may be a barrier to communication or comprehension, including referral of any suspected capacity concerns to clinical colleagues for consideration of best interest Planning, Improvement and Monitoring Share ideas and good practice as well as identify opportunities for process improvement Gather service user experience feedback in relation to the service provided Deal with concerns/complaints as appropriate, promptly escalating where necessary to the appropriate manager Responsible for instigating and documenting contact with clinical and clerical teams to ensure participants are managed appropriately and effectively through their bowel screening pathway Organise own work schedule and caseload to meet the needs of the service Digital and Information Demonstrate advanced keyboard and IT literacy skills Responsible for accurately documenting discussions and planned actions on the participants digital screening record Respect patient confidentiality and handle highly sensitive information provided by participants or clinical colleagues acting on behalf of the participant Be aware of the limits of own practice and knowledge, knowing when to seek appropriate support or advice, and escalate any suspected safeguarding or other concerns to their line manager Coordinate the dissemination of digital information to screening participants as required (e.g. SMS messaging) Document and monitor all aspects of the care coordination and service delivery on relevant clinical systems Ensure timely communication is maintained with the Health Board care providers as required, including all relevant documentation to the participants GP Manage the coordination and dissemination of participant resources, including leaflets and letters Training Undertake a period of training in the role to gain knowledge of clinical terminology, barriers to screening participation and inequalities Gain an understanding of support available to screening participants Provide training to inexperienced staff on the role of Pathway Navigator Take responsibility for personal and professional development and education, through active participation in the organisations appraisal process and development of a Personal Development Plan, including compliance with statutory and mandatory training requirements Freedom to Ac t Work to defined policies and procedures, and use own initiative, with advice and support from the line manager as required You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.