Join us at this exciting time of change in our organisation and help us shape the future of HR Services within FBC UK. The role of the HRSS Support is to provide a high-quality HR service to all our colleagues across the business. This includes a customer centric approach to administration support, including being the first point of contact for people queries. Main Responsibilities Produce work of a high quality and with 100% accuracy whilst working to deadlines. Be a Change Agent; assist with reviewing our people processes and how we work. Manage administrative processes across the employee lifecycle, inclusive of new starters, leavers, and any contract changes. Handle employee queries in an efficient and sensitive way. Provide accurate reports from SuccessFactors and any other systems as and when requested. To meet with and coordinate delivery of new starter inductions and ensure induction and learning pathways are appropriately assigned. Monitoring employee’s probation periods ensuring accurate records are maintained to reflect status and working with HRBP’s and Line Managers to ensure the correct process is followed. To have a continuous improvement mindset and always be looking to improve. Use reporting in SuccessFactors to share people-based information with relevant colleagues. Provide first line support, information and guidance on policies and procedures and respond to any general queries within the agreed SLA. Maintain relevant documentation, ensuring all contractual/legal documents and templates are kept up to date and in line with current legislation. To collaborate and support the wider HR team with the delivery of any projects. Have a strong understanding of GDPR and how this impacts our working practices. What are the key ingredients needed for the role? Attention to detail Excellent administration skills with a desire to continually improve and streamline processes CIPD or equivalent qualification is desirable Experience working with SAP is desirable Good interpersonal skills Self-motivated and driven Competent user of excel Basic understanding of Employment Legislation Customer Centric approach to getting things done Able to work independently as well as part of a team Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.