Join our dedicated team as an Operations Assistant, where you will play a crucial role in supporting our fundraising efforts and maintaining efficient operational processes. This position is ideal for someone with a strong background in database management and a passion for charity work. Day-to-day of the role: Assist in producing and sending out thank you letters for donations. Manage records within the CRM (Salesforce), including creating new records and updating existing ones with the latest contact details, email addresses, and website information. Dispatch merchandise for purchases made through the online shop or by post. Maintain an efficient central filing system for donations. Handle the franking of outgoing post and ensure it is ready for collection by Royal Mail. Maintain accurate Gift Aid records and manage direct debits, standing orders, and other online donations within the CRM. Use monthly bank statements to identify donations and record them in the CRM. Provide administrative support for various fundraising activities and cover for other Individual Giving staff as needed. Required Skills & Qualifications: Experience in database entry, ideally within a charity setting. Excellent data entry skills with a high level of integrity and honesty. Experience working with CRM databases, preferably Salesforce. Superior attention to detail. Ability to work flexibly and independently to meet job demands. Strong commitment to teamwork and building effective relationships across the organisation. Desirable Skills: Commitment to high-quality service and best practices. Proficient in using IT software like Microsoft Office Suite and CRM databases. Experience in gift processing or administrative roles within a charity. Knowledge of the wider UK charity sector. To apply for this temporary Operations Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.