Operations Director
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Cardiff (Hybrid)
Up to £100,000
About Us:
We are a rapidly growing scale-up specializing in bespoke software solutions. With a diverse portfolio of clients and pride ourselves on delivering innovative, tailor-made solutions that drive real results. Our vibrant, dynamic team is the backbone of our success, and we’re looking for an experienced Operations Director to help us scale effectively while maintaining the highest standards of delivery and client satisfaction.
Role Overview:
As Operations Director, you will play a pivotal role in steering the company’s operational strategy to support our ambitious growth goals. Reporting directly to the Managing Director, you will oversee day-to-day operations, streamline processes, and ensure alignment across departments. Your leadership will drive operational excellence, foster collaboration, and ensure our projects are delivered on time, within budget, and to the highest quality standards.
Key Responsibilities:
* Strategic Leadership: Develop and execute an operational strategy that supports business objectives, ensuring scalability and efficiency as we grow.
* Process Optimization: Evaluate and refine operational processes, workflows, and systems to enhance productivity and reduce inefficiencies.
* Team Management: Lead and mentor cross-functional teams, including project management, delivery, and operational staff, fostering a culture of accountability and continuous improvement.
* Project Oversight: Ensure all client projects are delivered to scope, on time, and within budget, maintaining our reputation for excellence.
* Resource Planning: Oversee resource allocation to balance workloads effectively, ensuring teams are well-equipped to meet client demands.
* Stakeholder Collaboration: Work closely with the leadership team to align operations with business development, client needs, and financial targets.
* Risk Management: Identify potential risks within operations and implement proactive measures to mitigate them.
* Performance Metrics: Establish and monitor KPIs to track operational performance and drive data-informed decision-making.
* Change Management: Lead initiatives to implement new technologies and practices that enhance efficiency and support growth.
What We’re Looking For:
* Proven experience in an operational leadership role, ideally within the software or technology sector.
* Demonstrated success in scaling operations within a fast-paced, high-growth environment.
* Strong understanding of project management methodologies and software development lifecycles.
* Exceptional leadership and people management skills, with a track record of building and inspiring high-performing teams.
* Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
* Outstanding communication and interpersonal skills, with the ability to engage effectively at all levels of the organization.
* A proactive, results-oriented mindset with a passion for operational excellence.