Join us and help deliver the exceptional, every day.
Delivering the exceptional, every day
* Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
* Our promise to our people: a place to work where you can thrive and be your best every day.
* Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
* Our culture – our core values and how we behave:
* We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
* We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
* We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.
* Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job Overview
* Ensure service delivery provides and maintains statutory, mandatory and routine compliance at all times and this compliance can always be readily evidenced.
* Develop and maintain a process of continual improvement through efficiency, added value and best in class delivery.
* Positively contribute towards account performance in terms of revenue, profit and cash.
* Manage, monitor and develop your team.
* Develop foster and maintain open and honest relationships with key stake holders including within the Trust and SPV.
* Develop and maintain relationships with key Mitie stake holders and delivery partners.
* Ensure contractual compliance with the PFI contract terms and conditions, making sure all contractual elements of the service delivery are consistently provided, whilst also achieving the commercial aspirations of Mitie and the client - the Special Purpose Vehicle (SPV).
Main Duties
* To undertake correctly and to a high standard the work associated with PPM (Pre Planned Maintenance) and Reactive Maintenance tasks.
* To be appointed by the Authorising Engineer Ventilation and Refrigeration AP or CP By the SAP to ensure that we are compliant to the relevent legislations.
* Ensure assets work properly, are maintained in accordance with the contract, relevant Health Technical Memoranda (HTM), Health Building Memoranda (HBM), Operation and Maintenance Manuals (O&M), and Manufacturer's Instructions; and maintained in a good state of repair, evidenced by accurate and complete equipment repair and maintenance CAFM records.
* Following engineering and building drawings and specifications, providing satisfactory levels of output linked with high standards or workmanship for complex systems, fully understanding the relationship between mechanical systems.
* Document any request for contract variations and coordinate with the account's Commercial Manager to implement those changes in accordance with the contract variation procedure.
* Challenge and promote safe working ensure Quality, Health, Safety and Environmental (QHSE) compliance is at the forefront of what is delivered as evidenced by application of Mitie's LiveSafe procedures, continuous improvement of Hazzard Observations reported through Mitie's LiveSafe application, no Lost Time Accidents (LTA) or serious workplace accidents, occupational diseases or specified dangerous occurrences (near misses) as defined by the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).
* Deal with any escalations, including client complaints or concerns or safety issues, raised for the mechanical team and support your peers as they require to resolve all issues promptly.
* Implement, review and conduct regular tool-box talks with the team of supervisors, engineers within your department.
* To actively monitor the CAFM system to ensure all tasks are assigned within appropriate timescales and potential issues are identified and rectified before incurring failure points.
* To perform working activities which are complex and/or non-routine.
* To liaise with specialist and non-technical personnel at all levels in the delivery of the service.
* Undertake any other duties appropriate to the grade of this position.
* To be prepared to work in hazardous areas taking into account all safety measures to prevent danger, avoid injury and to prevent damage to equipment.
* To work flexibly to meet the needs of the department.
* Complete job specific training (on or off site) and assist in providing training to others engaged on similar work. This will require the post holder to attend residential training courses away from base or on occasions must make themselves available when required.
What we are looking for
* Highly motivated and driven by social responsibility to achieve the highest levels of delivery in a healthcare environment
* Excellent people and communication skills with the ability to express your thoughts clearly, whether written or spoken
* Evidence of working within acute health care premises would be advantageous (but not essential).
* The post holder will have an ability to communicate and co-ordinate tasks effectively.
* It is implicit within all Estates staff job descriptions that a high level of flexibility and co-operation must be given in order to provide the quality-of-service standards required.
* As this is a key front-line post, the post holder represents the Department directly to the Client group. Therefore, the post holder must have a high standard of customer care skills, have a pleasant manner, good communication skills, numerate and have keyboard skills.
* NVQ level 2 refrigeration / Air conditioning and Knowledge of Air handling units
* HTM Qualifications / understanding preferable.
* Completion of a structured training programme in refrigeration and air conditioning and ventilation for a minimum of 3 years.
* This multi-skilled role will, after sufficient training, be inclusive of a range of works not of the core trade or skill.
* Self-motivated with a high level of focus, drive and energy
* Maintains high standards of professionalism and confidentiality
* Ability to work under pressure and constantly achieve within tight timescales
* Motivated to seek personal learning and career development
* Willingness to undertake further training in line with requirements of Mitie FM
* Comfort working with complicated contracts
* Collaboration with operational and functional colleagues within Mitie Communities and across wider Mitie.
* Evidence of experiences that provides the competencies however gained.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.