Field Service Engineer
Location: Bury St Edmunds
Hours: Monday to Friday, 9:00 AM - 5:00 PM
Salary: £40,000 - £45,000 per annum
We are looking for a dedicated and customer-focused Field Service Engineer to join our fantastic client's team in Bury St Edmunds. In this role, you will be responsible for the installation, commissioning, maintenance, and servicing of machinery.
This position requires experience in both electrical and mechanical engineering, along with the ability to engage professionally with colleagues, clients, and management at all levels.
This role is primarily based at the Bury St. Edmunds site, with occasional travel to customer locations for machinery installation and technical support as needed.
Key Responsibilities:
• Install machinery to a high standard, ensuring comprehensive reporting and follow-up work while managing the process from point of sale to invoice completion.
• Conduct onsite and training, developing training materials and plans to maintain high standards (full machinery training will be provided).
• Act as the direct point of contact for key customers, overseeing machine performance, staff training, and support needs.
• Provide technical phone support to customers, label suppliers, and distributors.
• Plan and coordinate work with customers and distributors, updating the internal diary system accordingly.
• Participate in the on-call rota for emergency customer suppor...