Roles and Responsibilities:
1. Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including prioritizing workload, day-to-day support, supervision, sickness, performance, and appraisal, ensuring mandatory and statutory training targets are achieved.
2. Ensure that all enquiries are dealt with in a timely, polite, professional, and confidential manner, taking action or escalating as appropriate, using initiative and prioritizing skills.
3. Proactively manage patient pathways to ensure all patients receive a high standard of service delivery.
4. Use initiative when dealing with patient problems or when interacting with managers and consultants who may request patient information.
5. Participate in new staff induction, demonstrating duties to new starters and providing close supervision.
6. Develop new team members through training and supervision.
7. Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes, participate in their development, and suggest improvements to systems, including ways of measuring the effectiveness of any changes made.
8. Support the Team Leader in overseeing reception services, ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
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