Customer Service Executive - £26,500 - office based
Mitchledean, Gloucestershire
Global CTS Recruitment is working with an innovative financial services provider who provide a range of solutions to help them run successful and profitable businesses. They are looking for a strong Customer Services person to join their team of 8 and a wider team of 34. As the Customer Service Administrator you will be responsible for existing customers, retention and offering support and advice through proactive and positive relationship management. You will be responsible for onboarding new customers to the business who have already been through the sales process so this is a role that will use your strong communication and relationship building skills to the full.
Key Responsibilities
Account Management
* Manage the inbox and respond appropriately to queries raised by customers
* Support front office systems with regards to customer queries and provide training if required
* Ensure a smooth and successful handover from sales for new customers onboarding
* Deliver new customer introduction build rapport and educate customers about the business process and ways of working
* Continue to deliver training and education until confident the customer is self-sufficient
* Proactively manage customers to ensure risk is kept to a minimum
* Become the customers “trusted advisor” and identify future opportunities to add value to the account ...