About the role
We are looking for dynamic customer focused individuals to join our team. Your aim is to provide industry leading customer service between the hours of 07:00 to 20:00 Monday to Friday, 07:00 to 18:00 Saturday and 07:00 to 17:00 Sunday .
The successful candidate will take ownership of customer contact and actively keep customers informed of the progress of their query ensuring first class customer service at all times.
You’ll also be required to undertake some admin duties to help support colleagues throughout the business
About you
The successful candidate will have exceptional level of customer service as well as being able to display how they meet our company values: Customer focused, results driven, one team, ethical and creative at all times.
You’ll have a flexible approach to your working environment and embrace training and support to overcome obstacles and ensure excellent customer service.
Excellent communication skills are essential as you will respond to customer contact via web chat and social media channels.
The successful candidate will work flexibly as we are open 7 says a week including bank holidays.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don’t have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Benefits to include, here’s just a few of them:
1. Enhanced maternity pay
2. Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
3. Company pension scheme
4. Digital GP
5. Award winning wellbeing website
6. Employee Assistance Programme
7. Life assurance
8. Qualification loans
9. Professional subscription
10. Buy and sell annual leave
11. Discounts and cashback offers