Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance to company policies and procedures at all times. What you will be doing
* You will work in all customer service departments including check in, departures and arrivals.
* Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey
* Deal with disruption and irregularities with confidence and composure.
* Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed.
* Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information. Safety, Security, Well Being and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. Please see the attached job description for further details on safety, security, wellbeing & compliance.
* Must have experience working within Customer Services Department.
* Ability to work within a pressured environment.
* Team player with strong interpersonal skills.
* Ability to influence, motivate, negotiate and communicate effectively at all levels.
* Passionate and driven at all times.