We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidate's knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over-reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us.
Job overview
If you are looking for a change and want to use your skills in a rewarding role, Gloucestershire Health and Care NHS Foundation Trust (GHC) are looking for colleagues to join our hardworking, friendly and fun Child & Adolescent Mental Health (CAMHS) team.
We enjoy what we do and count ourselves lucky to be making a positive difference to the mental health of our local young people, now more than ever, and are looking for colleagues with the same mindset.
Our preferred candidate will have an administrative background, with a great eye for detail and experience of using all Microsoft Office packages. The right colleagues will need to have excellent organisational, time management and communication skills, with experience of speaking to people at all levels of an organisation.
Experience of working within a fast-paced, process-driven environment would be beneficial, but equally, if you think you have the right skill set and are motivated, we are happy to train and support the right colleagues to become a part of this unique team.
The Service is in high demand and we are looking for colleagues who want some variety in their work, some responsibility, quick action and thrive on accuracy.
You will be part of a friendly, supportive team, managing your own workload, in order to support the delivery of the service.
Main duties of the job
The Administrator will work as part of a multi-disciplinary team (MDT) supporting the effective administration of the young person’s pathway through the service from referral to treatment. This will help to provide an efficient, comprehensive clerical and administration service.
1. To understand the referral to treatment pathways.
2. To take appropriate actions where pathways are incomplete to ensure that children and young people receive the treatment and interventions necessary.
3. To adopt a constantly flexible team working approach to ensure that all individual and team objectives are completed efficiently and within given timescales.
4. To plan and have responsibility for own work by developing an understanding of the flow of work/priorities through the service.
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity, and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
* 89.7% believe they are making a positive difference to patients/service users;
* 73.3% would recommend the organisation as a place to work;
* 82.4% agree that care of patients and service users is the organisation's priority;
* 76.7% would be happy with the standard of care for a friend or relative.
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Detailed job description and main responsibilities
To provide efficient and effective administrative support to the multi-disciplinary team.
1. Provide general administrative support including answering telephone calls, setting up meetings, diary management, filing, scanning, data input, occasional reception cover and photocopying as required.
2. To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other children’s services.
3. Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes, i.e., capacity issues.
4. Efficiently use clinical systems e.g., Rio and other databases/systems to record and track the patient’s treatment pathway including clinic appointments and outcomes.
5. Ensure effective validation of data by monitoring and updating. Confident to escalate issues, such as errors with reports where needed.
6. To ensure that all written communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
7. Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.
8. Continue to build a rapport and develop key relationships with both internal and external stakeholders. To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficiency/effectiveness of role.
9. To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
10. To act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognize and report behaviour that undermines equality and diversity.
11. Undertake other tasks and support functions as requested by Lead Administrator.
12. Project the Trust values by demonstrating excellent customer care and professionalism in all activities.
13. Work within guidance of the Trust’s policies and procedures.
Person specification
Qualifications
* NVQ Level 2 in administration or equivalent experience
* IT experience (ECDL or equivalent)
* RSA Typing level 2 or equivalent
Experience
* Experience in working as part of a team
* Experience of supporting a team and/or Team managers
* Setting up and running effective office systems including Excel spreadsheets
When joining us, as well as becoming part of a team that makes a difference, we also offer:
* Free car parking at many of our sites
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
* A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
* Generous NHS pension and enhanced pay when if you work unsocial hours
* Flexible, family friendly and agile working opportunities
* Recognition and long service awards
* Fast Track physiotherapy
* Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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