Job Description
My client is a global technology & IT services provider based in Cambridgeshire.
They are seeking a People Operations / Services Manager to cover the EMEA region. This role will report into the HR Director and be responsible for leading the People Services team.
Key Responsibilities:
* Management of the People Operations team (cross-border) inclusive of weekly 1-2-1's and reviews.
* Ensuring that all people related compliance is up to date and complete.
* Ensuring operational excellence and consistently looking to improve processes.
* Responsible for partnering with relevant stakeholders to develop standardised processes and procedures across EMEA.
* Management of SLA'S.
* Ad hoc duties across the HR and People Services team as required.
Candidate profile:
* 3-5 years’ experience within an EMEA People Services / Operations team.
* Experience in using complex HRIS (ideally Workday).
* Prior team management (at least 3 people).
* In depth knowledge of employee lifecycle.
* Prior experience in a global / matrixed environment.
* Experience in working across the EMEA region.
* Management of SLA’s and KPI’s
* Customer service management
* Understanding of Data Protection legislation and compliance.
What's on offer?