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AXA Group
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Job Reference:
93d58f5b5a17
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
At AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. We focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development. We build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As an Associate Motor Claims Adjuster, you will play a critical role in managing and resolving claims for our Motor Fleet customers, working closely with your manager and fellow Claims Adjusters for swift resolution.
Discover your opportunity
Responsibilities include:
* Managing a portfolio of claims within authority levels, engaging proactively with stakeholders to resolve claims promptly, fairly, and with expertise.
* Adhering to Global Claims Handling Practices.
* Demonstrating AXA XL behaviours and values.
* Ensuring claims are reserved within Reserving Guidelines.
* Developing relationships with Underwriters, Actuaries, and other departments.
* Timely handling of communications, claims, and notifications, identifying trends for reporting.
* Providing superior customer service to policyholders and brokers, maintaining client relationships.
* Instructing surveyors, loss adjusters, solicitors, and experts, considering cost and performance.
* Monitoring internal control reports and data entry to support the motor department and ensure accuracy.
You will report to the Assistant Motor Claims Manager.
Skills and abilities required:
* Excellent attention to detail, with analytical skills to review claims data.
* Strong written, verbal, and negotiation skills.
* Highly organized with the ability to prioritize and meet deadlines.
* Passion for customer service, remaining calm under pressure.
* Creative, proactive, and committed to continuous improvement.
* Adaptable and enthusiastic about challenges and change.
* Positive, inclusive behaviors to foster a respectful environment.
Find your future
AXA XL, the P&C and specialty risk division of AXA, specializes in solving complex risks. We serve mid-sized companies, multinationals, and innovative individuals, providing re/insurance with a focus on technology, data-driven insights, and top talent in an agile, inclusive workspace. We partner with those who move the world forward.
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