Customer Service Representative - Huddersfield
* £23,000 per year
* Comprehensive training and development programs
* Opportunities for career advancement
* Friendly and supportive work environment
* On-site amenities and facilities
* Monthly functions and after work activities
About Us: We are a dynamic and customer-focused company dedicated to providing exceptional service to our clients. We pride ourselves on our commitment to excellence and our ability to deliver top-notch customer experiences. We are currently seeking a motivated and enthusiastic Customer Service Representative to join our team in Huddersfield.
The role of Customer Service Representative:
* Handling customer inquiries via phone, email, and in-person
* Resolving customer issues and complaints in a timely and efficient manner
* Providing accurate information about our products and services
* Processing orders and managing customer accounts
* Maintaining detailed and accurate records of customer interactions
* Collaborating with other departments to ensure customer satisfaction
* Meeting and exceeding performance targets and KPIs
The ideal Customer Service Representative:
* Previous experience in a customer service role is preferred
* Excellent communication and interpersonal skills
* Strong problem-solving abilities
* Ability to work well under pressure and handle challenging situations
* Proficiency in Microsoft Office and CRM software
* A positive and professional attitude
* Strong attention to detail and organisational skills