Job summary Providing first line technical fixes and logging customer requests received via telephone andemail. Providing advice and support to customers and co-ordinating requests on behalf ofcustomers with colleagues and external companies. Provide support to customers andInformatics Colleagues, performing service analysis and providing service statistics formanagement reporting, call management, asset management and covering the ServiceDesk Main duties of the job To carry out these tasks in a timely manner to ensure maximum availability and usability ofIT Systems.The post holder works within organisational and professional policies and procedures suchas the Acceptable use of Informatics policy. Works on own initiative but will take advice fromtheir line manager if required. About us Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff. We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff. We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme. Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk Date posted 10 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum pro rata Contract Fixed term Duration 18 months Working pattern Full-time Reference number IT Servicedesk Analyst Job locations Salisbury NHS Foundation Trust Odstock Road Salisbury SP2 8BJ Job description Job responsibilities Please see attached Job description and person specification for full details of roles and responsibilities. Job description Job responsibilities Please see attached Job description and person specification for full details of roles and responsibilities. Person Specification Experience Essential IT Servicedesk experience NHS Desirable 2 years in an IT role Person Specification Experience Essential IT Servicedesk experience NHS Desirable 2 years in an IT role Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Salisbury NHS Foundation Trust Address Salisbury NHS Foundation Trust Odstock Road Salisbury SP2 8BJ Employer's website https://www.salisbury.nhs.uk/ (Opens in a new tab)