Job summary We are based at Wokingham Hospital, and process referrals for community services. These referrals come by either phone or email and are processed onto a clinical platformcreating a referral for the relevant service. Referrals received by phone are taken by administrators and these calls can also be forAdult Social Care, Children's Mental Health and general enquires. Email referrals are managed by a Triage Team who pre screen and pass the referrals to aprocessing queue managed by administrators. The service operates between 08.00-18.00 Monday to Friday. There may be some opportunities to work from home after initial training, but staff are still required to work from the office as needed and at least once per week. Candidates musthave a compatible home internet provider, Hyperoptic is not compatible with our soft phonesystem. Basic IT equipment will be provided. This post will require staff to be able to access the office at Wokingham Hospital. Main duties of the job To receive incoming Health, Social and Children's Mental Health referrals for communityservices collecting supporting information from the referrer, client, and other agencies tocomplete the relevant contact assessment. You will need to be able to collect accurate and efficient recording of referrals on RIO andAdastra (clinical platforms) Ensure incoming referrals are processed in a timely manner and are signposted onto theappropriate service. Answer the telephone and provide caller with information requested / record referral detailsfor processing. Good communication skills Effective team working Attend all statutory and mandatory training required for this role. About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites Date posted 11 November 2024 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year per annum (incl of HCAS) Contract Permanent Working pattern Full-time Reference number 371-CHS786 Job locations Berkshire Health Hub Wokingham RG41 2RE Job description Job responsibilities The must haves for you to be considered for this role: Excellent written and verbal communication skills Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances. Accurate data inputting skills Enthusiastic and flexible approach Be able to work from home and in the office as required (may be required at short notice to attend the office) For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Job description Job responsibilities The must haves for you to be considered for this role: Excellent written and verbal communication skills Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances. Accurate data inputting skills Enthusiastic and flexible approach Be able to work from home and in the office as required (may be required at short notice to attend the office) For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Person Specification Education/Qualifications/Training Essential An NVQ level 3 qualification or equivalent Excellent computer skills (ECDL or a willingness to undertake) relevant to role A working knowledge of Microsoft products including Excel, Word and Outlook at Intermediate or advanced level GCSE English and Maths grade C and above Continuous Professional Development Essential Willingness to complete all Statutory and Mandatory training including all updates Willingness to undertake further personal and professional development Previous Experience Essential Experience of work within a health or social care setting Ability to share and teach knowledge and skills Experience of dealing with the public in a sensitive manner and an awareness of diversity in the community Desirable Good knowledge of the needs of vulnerable adults and their carers. Knowledge, Skills & Abilities Essential An ability to be able to deal with sensitive or difficult issues over the phone Highly developed organisational skills with a good attention to detail and the ability to be able to prioritise An ability to work under pressure and use own initiative An ability to work independently but also refer appropriately for advice and assistance To have accurate data input skills Have a caring approach with a positive attitude Flexible approach in order to meet the needs of the service Maintain confidentiality at all times Person Specification Education/Qualifications/Training Essential An NVQ level 3 qualification or equivalent Excellent computer skills (ECDL or a willingness to undertake) relevant to role A working knowledge of Microsoft products including Excel, Word and Outlook at Intermediate or advanced level GCSE English and Maths grade C and above Continuous Professional Development Essential Willingness to complete all Statutory and Mandatory training including all updates Willingness to undertake further personal and professional development Previous Experience Essential Experience of work within a health or social care setting Ability to share and teach knowledge and skills Experience of dealing with the public in a sensitive manner and an awareness of diversity in the community Desirable Good knowledge of the needs of vulnerable adults and their carers. Knowledge, Skills & Abilities Essential An ability to be able to deal with sensitive or difficult issues over the phone Highly developed organisational skills with a good attention to detail and the ability to be able to prioritise An ability to work under pressure and use own initiative An ability to work independently but also refer appropriately for advice and assistance To have accurate data input skills Have a caring approach with a positive attitude Flexible approach in order to meet the needs of the service Maintain confidentiality at all times Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Berkshire Healthcare Foundation Trust Address Berkshire Health Hub Wokingham RG41 2RE Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)