Job summary
An opportunity has arisen within the Health Visiting service in Carmarthenshire for a Clerical Officer.
We are looking for an enthusiastic and motivated individual to provide general administrative support to the Health Visiting staff.
Main duties of the job
The post holder will be required to have excellent communication skills to sensitively handle telephone communication with patients and professionals.
The role will involve undertaking all administrative processes associated with patient activity and the post holder must be aware of the highly confidential nature of the role.
To support Health Visiting team with data entry for the electronic records system, and general administrative tasks such as answering telephone calls, taking messages, scanning and organising appointments and post holder may be required to work at various sites within Carmarthenshire and will need to have the ability to travel between sites in a timely manner.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 29/07/2024
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Experience
Essential
1. Experience of working in an Administrative & Clerical role
Desirable
2. Experience & knowledge of Flying Start
3. Experience of working in a large multidisciplinary team
Qualifications and Knowledge
Essential
4. Minimum 5 GCSE's or equivalent level including IT
Desirable
5. Knowledge of child health system
6. Ability to use a number of office software programmes
7. Child Protection awareness
8. Awareness of data protection
Other
Essential
9. Able to travel to different locations to work on occasions in a timely manner
Language Skills
Desirable
10. Welsh Speaker (Level 1)