Contents Location About the job Benefits Things you need to know Apply and further information Location Edinburgh, Scotland, EH1 3DG : Edinburgh, Scotland, EH11 3XD : Leith, Scotland, EH6 6QQ About the job Job summary Are you an excellent customer service facing professional looking to take the next step in your career? All areas of Facilities Management support the safety, security of people and SG assets. The Front of House Teams particularly focus on the safety and security of the core buildings, working with customers at all levels of the organisation and their external visitors. Front of House Team Members are the face of Scottish Government and responsible for operational service delivery. They participate in the safety and security culture across the service. This post attracts a shift allowance of 12.5% plus pay progression. Job description Ability to work a shift pattern of Early and Back shifts based in core buildings. For working shifts you receive an additional allowance of 12.5%. You may occasionally be asked to work overtime at weekends for which an allowance will be paid. Deliver the best quality of service and excellent customer communications to all levels of the organisation and their visitors This will include providing security at core buildings, ensuring only those with authorised access are permitted into the building(s), whilst also providing friendly and professional visitor management services. Work as part of a team to deliver building services such as distribution services and supporting Workspace facilities such as setting up conferencing facilities. Contribute to providing assurance of statutory, regulatory and professional requirements within service remit. Assist in the event of an emergency such as a fire or security incident. Carry out proactive planned and reactive security monitoring and patrols, ensuring concerns and actions are correctly reported and recorded. Participate in a programme of training and exercising to improve standards and develop a culture of continuous improvement and take responsibility for your own continual professional development. Understand and comply with statutory, regulatory and professional requirement. Person specification Success Profile Technical / Professional Skills: Customer service To succeed in this role, you will have strong interpersonal skills, enabling effective communication with colleagues, customers, and stakeholders. You will deliver exceptional service and proactive support, ensuring customer needs are met promptly and professionally, fostering positive experiences and building lasting relationships. Health, Safety and Security You will prioritise safety and security in all areas of your work, using corporate systems and your line management chain to ensure compliance and to report concerns. Technology & Innovation You will be able to use technology to support your work and communicate with internal customers effectively. You will also be confident in using technology to improve the safety and security of you, your team and building users. You can find out more about the skills required here Experience: Experience in a facilities, security or customer service support role. Behaviours: Seeing the Bigger Picture - Level 1 Managing a Quality Service - Level 1 Delivering at pace - Level 1 Working Together - Level 1 You can find out more about Success Profiles Behaviours, here Benefits Alongside your salary of £25,235, Scottish Government contributes £7,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Things you need to know Selection process details Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and assessment. Assessments are scheduled for w/c 3rd February 2025 however this may be subject to change. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Robert Barley Email : robert.barleygov.scot Recruitment team Email : scottishgovernmentrecruitmentgov.scot Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail