As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects.
Responsibilities:
* 3rd line responsibility for the day-to-day end user IT support needs of the company
* Serve as the first point of escalation for 2nd Line technicians
* Offer software/hardware support and technical expertise across a broad range of technologies
* Carry out in-depth investigation of problems and identify root causes
* Log all user interaction within helpdesk software and follow help desk and ticket handling procedures
* Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable
* Stay current with business application and system information, changes and updates
You will have a good level of experience working with:
* Windows Server
* Service desk management software, ideally Jira
* Active Directory, Group Policy, DHCP, DNS, WDS, WSUS
* Virtualisation (Hyper-V and Azure)
* Microsoft 365 and Teams
* Sharepoint
* Azure
* Azure AD/Entra ID
* Intune device management
* PowerShell
* Endpoint Anti-virus
* Web Proxy management
* Aruba Switch management
* Level 3 routing and Firewalls
* MS SQL, including writing/de-construction of T-SQL queries
* Telephony systems, especially Ring Central/NICE inContact
Ready to shape the future of tech? Then take the first step and apply today!
Email me on (see below) to learn more