Support Coach (Hostels)
Salary £24,000 - £25,500 dependant on experience
Rotated Shifts: 7am-3pm / 9:30am-5:30pm / 11am-7pm (37 hours per week) rota is scheduled in advance.
Duration: Maternity cover April - November 2025
Our client is a not-for-profit housing association located in Luton. This is an amazing opportunity to work for an reputable company providing support and care to customers.
Key Responsibilities: Support Coach (Hostels)
Comprehensive delivery of the day-to-day running of the hostel provision and direct support service to customers.
Working in a psychologically informed way, coaching customers in a person-centred and non-judgmental way appropriate to their individual needs.
Manage your own case load of customers by organising and conducting support sessions on a weekly basis, attending professional's meetings, support customers with external appointments completing referrals to external services where appropriate.
Think creatively and practically to deliver the best possible support.
Complete assessments with new customers following referrals, devise and implement support and risk management plans.
Arrears management
Provide assistance relating to benefit claims and personal contribution charges, including setting up payment plans, benefit applications and dealing with benefit queries.
Ensuring the accommodation remains a safe and secure place for customers to live and Staff to work
Support customers to learn independent life skills to enable a successful, planned move-on into the community.
Carry out room checks with customers.
Comply with health and safety by completing health and safety premises checks, fire drills and reporting repair requests.
Role Profile: Support Coach (Hostels)
Working collaboratively with the Team Leader and Services Manager to ensure that customers always receive a consistent standard, a positive attitude and appropriate behaviour in the delivery of the service always.
Utilise knowledge, skills and experience to recognise difficult or challenging customer situations and use appropriate skills to support colleagues to influence and bring about positive change to the customers' behaviour.
Daily recording to evidence the support given and ensure the internal system reflects any changes relating to the customer.
Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
Provide cover for other Support Coaches as required.
Efficiently liaise with other professionals such as social workers, solicitors,translators, police and education providers.
Work collaboratively with other departments within company such as Repairs, Cleaning and Gardening and Finance departments.
Ensure child protection and safeguarding policies and procedures are adhered to reporting any concerns as required under legislation and Local Authority procedures.
Understand and follow company policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
Promote company services to the wider community.
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.
For information on other roles, we have available please call (phone number removed) for further details