Job: Assistant Hotel Manager at Cowley Manor
Based in: Cowley, Cheltenham, Gloucestershire
Reports to: General Manager
We are looking for an Assistant Hotel Manager to join and challenge our dynamic team! You will be responsible for various operational matters and support the General Manager in their daily tasks. Together, you will lead and coordinate the hotel's activities with a special focus on guest and team satisfaction. In the absence of the General Manager, you will be responsible for the smooth running of the hotel, decision making and the application of group standards.
DUTIES AND RESPONSIBILITIES
Operational Supervision:
* Propose rapid and well-thought-out solutions in the event of unforeseen circumstances.
* Ensures good communication between departments, delegates tasks to managers and follows up.
* Ensure the adherence to group policies and established operating procedures.
* Participate in weekly meetings with the Front Office Manager, Reservation Manager, and the Housekeeping Manager to review team and operational matters.
* Train team on Opera.
* Ensure good functioning of the hotel, being proactive on maintenance, and main contact for maintenance manager.
* Assists teams of each dept as needed such as covering reception as needed and overseeing Housekeeping when the Housekeeping Manager is off.
* Participate in all partner or supplier meetings and weekly meetings with Hotel HODs.
* Assist GM in overall financial budgets and targets including cost control and optimisation measures, P&L and revenue meetings.
* Review rotas alongside GM, ensuring they adhere to budget and business needs.
* Participate in weekly Duty Management Rota.
Guest Experience:
* Ensure the services delivered are always in line with the Experimental’s standards.
* In cooperation with the General Manager, handle and provide adequate solutions complaints, team issues, and general hotel issues.
* Monitor guests’ feedbacks on all platforms, share them to the team and implement actions.
* Helping support FOM with any guest issues.
Human Resources Supervision:
In coordination with the General Manager:
* Communicate all HR and operational needs to the People Team.
* Support in the recruitment of hotel staff, review JDs, conduct regular trainings, and review staff hours as needed.
* Communicate all the HR information needed to the People Team and complete all required paperwork.
* Support and coordinate the on-site inductions.
* Participate in the creation of a positive work environment, ensuring a high employee engagement and optimising the employee retention.
* Work to resolve staff complaints, support the team in resolving disputes.
Reporting & Admin:
* Support the General Manager with admin tasks, and Health & Safety compliance.
* Participate in the admin tasks such as regular reporting, management of inventory, orders, and purchases.
* Be the link between the operations and the accounting department to ensure the process are respected.
* Be responsible for all cash related tasks.
ABOUT YOU:
* Experience in a similar role within a comparable venue.
* Excellent organisational and leadership skills.
* Be well spoken with excellent communication skills.
* Attention to details and customer needs.
* Social, engaging, and motivated.
* Flexibility to respond quickly and positively to a range of work situations.
* Knowledge as well as abilities in other languages would be beneficial.
* Proof of eligibility to work in the UK.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
* On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
* Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
* Staff discounts and benefits.
* Pension scheme.
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