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QA Apprenticeships with Marstons Group
14 March 2024
Job title: DIGITAL COLLABORATION APPRENTICE
Reports to:
Hours: 37.5 hrs
Salary: £21,255 per annum
Location: Suite 1A, Metropolitan House, High Street, Inverness, IV1 1HT
Contract type:
Who you’ll be working for:
Our client, who works with many government agencies, is currently seeking a Digital Collaboration Apprentice for their Inverness office. They have a strong history of supporting talent via apprenticeships, with many achieving promotions.
You will be joining a great team, and the breadth of their services means that whoever you are, wherever you work and whatever you do, they can offer you unrivalled employment opportunities. If you want to be part of their truly diverse and inclusive workforce that reflects the communities in which they operate, if ethical values are important to you, and you value an employer who listens, then this is the career start you have been seeking.
What you will learn:
This apprenticeship is a work, earn and learn opportunity to gain new skills, knowledge, and behaviours. As an apprentice, 20% of your working time is dedicated to skills development. You receive structured training, are assigned a skills coach, and attend training sessions and 1-2-1’s with your training provider.
Responsibilities:
* Deal with inbound and outbound customer enquiries
* Handle and resolve customer enquiries or signpost to the correct team
* Check ID documents
* Review video footage of ANPR cameras
* Decide whether a contravention has taken place
* Negotiate and set payment plans
Required skills:
* Good interpersonal skills
* Positive and self-motivated
* Able to work as part of a team and independently
Additional Benefits:
* 24 days annual leave, plus 6 bank holidays
* Pension scheme (3% rising to 5% after 12 months)
* Full training on all internal processes and procedures
* Ongoing learning and development
* Friendly office environment
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training, and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
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