Role: Store Assistant
Location: Leeds (Trinity)
This is an 8hrs contract starting 20th January 2025
The Lounge team is growing, and we’re looking for Store Assistants to work as part of the team in one of our first ever stores based in Leeds (Trinity). We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life!
Customer experience is paramount to us as a brand, and we are looking for Store Assistants who have a true passion for exceptional customer experience and a love of Lounge. This role is vital in helping maintain the close community we have created online. In Real Life, as part of our in-store team, you will be responsible for helping all customers that walk through the doors—ensuring you are an expert in all Lounge products and can provide an experience unlike any other to our community. You will ensure customer fittings are done to the highest level and that our store looks and feels like Lounge’s home. Our community will always be the most important thing to us, and we want to ensure they are given the best experience possible.
Within this role, we want you to bring your own skills, ideas, and experience while working with the rest of our retail team to maintain a collaborative, enthusiastic, and dedicated culture in the store—ensuring that customer service remains the most important aspect.
What you will do at Lounge:
1. Work closely with our Supervisors and Head of Store to look after each and every customer and provide guidance and support through the customer journey.
2. Support all customers through the fitting process, ensuring you are an expert in all Lounge products and can give accurate information.
3. Be a champion for all of Lounge’s Brand Values.
4. Maintain a clean, organized stock room, ensuring all products are laid out in store to maintain a high standard.
5. Accurately handle all transactions and returns processes.
6. Assist each customer through their journey in store while providing expert insight into our products.
We would love it if you:
1. Have a true love for lingerie and fashion.
2. Are a Lounge lover and share in our company values.
3. Have some experience in customer-facing roles.
4. Are an effective problem solver.
5. Are an exceptional communicator.
Eligibility:
1. You must be legally authorized to work in the UK.
2. You must be over the age of 18 years old.
3. Must be able to prove Right to Work and provide any related evidence.
4. You must also be able to travel to the store in which you work.
Availability:
You must be willing to work a flexible schedule that includes weekends, evenings, holidays, and non-business hours.
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