Paradigm Housing Group is thrilled to invite applications for our newly created Head of Void Delivery position. As a leading provider in social housing across the South East of England, committed to delivering high-quality services to our residents. As part of the Paradigm Housing Group, we are driven by our core values of?excellence, safety, and sustainability. Our vision is to provide homes and services that our customers can rely on, helping them to live well. We are dedicated to maintaining high standards in everything we do, ensuring our properties are safe, energy-efficient, and well-maintained. We are seeking a dynamic and experienced Head of Voids Delivery to join our team and lead our efforts in managing void properties efficiently. In the role, you will be responsible for overseeing the delivery of our void services, ensuring that properties are turned around efficiently and to a high standard. You will lead a dedicated team, manage budgets, and work closely with other departments to achieve our goals. You'll lead a team, manage a significant budget of £5 million, and work closely with contractors and other departments to meet KPIs and operational targets. Key Responsibilities: Take ownership of the void services, ensuring a highly productive and customer-focused operation. Develop strategies to improve service delivery, including maximising in-house models where possible. Lead and manage the void function with a budget of £5 million. Oversee contractor performance, ensuring value for money and compliance with standards. Monitor performance using data analytics to drive service improvements. Act as the escalation point for complex issues and complaints, ensuring timely resolution. About You: You'll have significant experience managing void services and large scale maintenance contracts, ideally within the social housing sector. A proven track record in team management, performance improvement, and contract management. Strong financial acumen, with experience managing large budgets. Knowledge of H&S legislation and compliance standards is essential. Further Information For the full job description and person specification for the role, please see the attachment at the bottom of this page. Should you have any queries about this vacancy, please email and we will respond as soon as possible. As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves. Thank you for your interest in Paradigm Housing Group thus far. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified. ADZN1_UKTJ