Tittle: Service Desk Engineer
Duration: 12 Months (Possibility for extension)
Location: Chester/Hybrid (4 days per week on site)
Rate: A highly competitive salary is available for suitable candidates
Role Profile
Our client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join their team. As a Service Desk Engineer, you will play a crucial role in providing first-line support to internal employees via voice and chat channels as part of their 24/7 Global Service Desk.
Key Responsibilities:
Delivering best-in-class client care by partnering with regional and international partners.
Effectively managing multiple live chats simultaneously with internal customers, ensuring core metrics for operations and quality are met.
Basic troubleshooting of Microsoft applications and proprietary systems via phone/chat.
Providing technology support for up to 2 clients simultaneously through chat channels.
Documenting tickets clearly for 2nd line teams to fix when first-line resolution is not attainable.
Collaborating with peers and subject matter experts to continuously expand your skills and knowledge within IT.
Building strong relationships with global partners and working well as part of a team.
Skills & Qualifications:
Excellent customer care skills with a strong desire to expand your skills and knowledge within IT.
Exceptional communication and written skills.
Strong attention...