At Policy Expert, we're redefining the insurance industry. As one of the UK’s fastest-growing companies, our innovative approach has earned us a place as the 1 rated home insurer on Trustpilot. We’re on a mission to deliver exceptional service and innovative solutions to our customers—and we need trailblazing talent like you to help us achieve our ambitious goals. We’re excited to announce a brand-new leadership position within the business: Head of First Line Operational Risk. This is your opportunity to make a significant impact, building a high-performing team and embedding a proactive risk culture across the business. Why Join Policy Expert? A growing company : We’re rapidly scaling, and this is a unique opportunity to shape the future of risk management in a fast-paced, dynamic environment. Innovation at the Core : As a digital-first company, we’re constantly evolving, and we welcome fresh ideas to solve challenges and drive success. Empowerment and Growth : This newly created role offers autonomy, leadership opportunities, and room to grow alongside a company that’s revolutionising the insurance market. About the Role As Head of First Line Operational Risk, you’ll take the lead in identifying, managing, and mitigating operational risks to safeguard our business, customers, and reputation. Reporting directly to senior leadership, you’ll build a team, champion a risk-aware culture, and collaborate with stakeholders across the organisation to deliver strategic objectives and ensure compliance with Financial Conduct Authority (FCA) guidelines. Your responsibilities will include: Risk Framework & Governance : Shaping and overseeing risk identification, management, and reporting processes. Leadership & Culture : Building a high-performing team and embedding a proactive risk culture. Operational Excellence : Managing risks related to vulnerable customers, operational events, and key business controls. Regulatory Compliance : Ensuring all operational risk practices align with FCA requirements. Data & Insights : Leveraging data to identify trends and drive informed decisions. Who Are We Looking For? We’re searching for a dynamic, experienced risk professional with the expertise and vision to lead in a fast-paced, innovative environment. Essential Skills & Experience : Significant operational risk management experience within financial services or insurance. Deep understanding of FCA regulations and best practices. Proven leadership abilities and the confidence to engage and influence senior stakeholders. Strong analytical and problem-solving skills with a proactive, solutions-focused mindset. Exceptional communication skills to translate complex risk issues into actionable insights. Desirable Skills & Experience : Professional qualifications (e.g., ICA, IRM). Experience managing risks related to digital transformation or cyber security. Personal Attributes : High integrity and professionalism. Strategic thinker with a collaborative and growth-oriented approach. Why This Role Matters This is a rare opportunity to lead and define the operational risk landscape at a time of rapid growth and innovation. You’ll have the chance to build something new, deliver meaningful impact, and be a key driver of Policy Expert’s success story. Ready to Lead the Charge? If you’re ready to shape the future of operational risk management and take your career to the next level, we’d love to hear from you. Apply now and become part of a company that’s making waves in the insurance industry. Together, we’ll continue to set the standard for excellence.