C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s.
About the Role
The Head of HR Services provides strategic leadership over the People Services Contact Centre, Payroll Team, and HR Information Systems (HRIS) Team, ensuring a high-performing, customer-centric HR service delivery model. This role drives transformation, operational excellence, and technological innovation while ensuring compliance with employment laws and regulations.
The role is responsible for aligning the People Services with broader business objectives, fostering continuous improvement, and enhancing the employee experience through data-driven insights and process optimisation.
Key Accountabilities
* Senior Leadership Team: Provides strategic insights, influences decision-making, and aligns People services with broader business goals.
* HR Business Partners: Collaborates to ensure People Services meet business needs and drive HR effectiveness.
* Finance & Payroll Teams: Works closely to ensure financial accuracy, compliance, and operational efficiencies.
* IT & HRIS Teams: Leads system integration projects and ensures technology solutions align with business requirements.
* Third-Party Vendors & Service Providers: Manages relationships with HR technology providers, payroll services, and outsourcing partners to optimise service delivery.
* Employees & Managers: Ensures responsive, high-quality HR services that enhance the employee experience.
About You
* Proven expertise in HRIS, payroll systems, and digital HR transformation technologies.
* Strong analytical skills with proficiency in leveraging data-driven insights for strategic decision-making.
* In-depth knowledge of shared services frameworks, compliance, and employment laws.
* Experience with process improvement methodologies, system integration, and automation tools.
* Proficiency in budget management, vendor negotiations, and cost optimisation strategies.
* Exceptional leadership skills with a proven track record of inspiring and managing cross-functional teams.
* Strategic thinking and strong decision-making abilities paired with a proactive approach to problem-solving.
* Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively at all levels.
* Demonstrated change management capabilities and a commitment to continuous improvement.
* High accountability, adaptability, and resilience in a dynamic work environment.
* Self-motivated and results-driven with a strong entrepreneurial mindset.
* High level of emotional intelligence, empathy, and a service-oriented attitude.
* Integrity, transparency, and the ability to maintain confidentiality.
* Forward-thinking with a willingness to embrace change and new challenges.
* Commitment to personal and professional development in a fast-paced, innovative setting.
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