About the role The IS Analyst for Retail works within the IS team at Booker and is responsible for delivering effective, secure, and efficient systems to improve customer satisfaction and cash profit. This helps Booker serve our customers, communities, and planet a little better every day. This role involves: •Providing support to both internal and external customers regarding EPOS systems and their interaction with the Booker Retail Gateway. •Offering support services for the Scoot rapid delivery platform. •Delivering projects required to support the IS Retail Strategy. •Ensuring the security of the Retail Gateway and Scoot platform. Additionally, the role requires providing out-of-hours support for service incidents and planned IT works. Role Responsibility Manage the Scoot system administration. Manage the Retail Gateway system administration. Monitor system KPIs. Support delivery of the retail systems roadmap. Testing of Gateway processes and EPOS integrations. Testing of the Scoot Platform and integrations. You will need Technical project management skills. It Service desk experience. Consistent delivery of results. Customer services experience. Technical project management skills. Consistent delivery of results. Knowledge of EPOS is beneficial. Knowledge of wholesale industry business processes is beneficial. Knowledge of convenience retail business processes is beneficial. Training can be given if needed to the right candidate. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco