Duties and responsibilities:
* To lead and drive improvements to the patient experience utilising all information available within Spire
* Working with the Governance Manager - Tracker management of all PSIRs and actions.
* Contribute to the quarterly governance report coordinated with Governance Manager and IP Lead
* Collate monthly clinical dashboard with Governance Manager and disseminate
* Carry out any duties, delegated by the Hospital Director or Director of Clinical Services which reasonably fall within the general nature and level of the responsibilities of the post
* Lead the complaints process when being interviewed by the CQC or internal clinical reviews
* Working with the Governance Manager to ensure Safety and Flash Alerts are distributed to the appropriate groups and ensuring returns are sent to Head Office as applicable.
* Attendance at daily safety huddle reviewing and discussing relevant matters
* Attend and contribute to Clinical Audit & Effectiveness Committee and Clinical Governance Committee
* Triangulate incidents, complaints and risk and work collaboratively with the Governance Manager to monitor outcomes and examine opportunities to make improvements
Who we're looking for:
1. Familiar with and adhere to ISCAS Code of Practice in Complaints Management.
2. Experience of CQC regulations and able to understand and develop plans t...