Job Title: Assistant Manager
Location: Geek Out Lincoln
Job Type: Full-time, Permanent
Job Overview:
As an Assistant Manager at Geek Out, you will play a vital role in ensuring the smooth day-to-day operations of the store. You’ll work closely with the Store Manager to lead a team, drive sales, and maintain a high standard of customer service.
Key Responsibilities:
* Supporting the Store Manager: Assist with overseeing store operations, staff management, and ensuring key performance indicators (KPIs) are met.
* Team Leadership: Motivate, guide, and develop a team of retail staff to deliver exceptional customer service and achieve sales targets.
* Stock Management: Ensure effective stock control, merchandising, and inventory management in line with company standards.
* Customer Service: Lead by example, ensuring customers have a positive shopping experience and handling any escalated queries or complaints professionally.
* Sales and Profitability: Support the store in meeting and exceeding sales targets, implementing marketing and promotional activities where necessary.
* Staff Training and Development: Assist in recruiting, training, and mentoring staff, fostering a positive and engaged working environment.
* Health & Safety Compliance: Ensure all staff adhere to health and safety regulations, safeguarding the well-being of employees and customers.
* Administrative Duties: Assist with scheduling, payroll, and maintaining store records.
Requirements:
* Experience: Experience in a supervisory or management role within retail.
* Leadership: Strong leadership and team-building skills with the ability to motivate and manage a team effectively.
* Customer Focus: A passion for delivering outstanding customer service and a good understanding of retail sales processes.
* Commercial Awareness: A good understanding of retail KPIs and how to drive sales and profitability.
* Organisation: Excellent organisational skills with the ability to multitask and prioritise effectively in a fast-paced environment.
* Communication: Strong verbal and written communication skills, capable of interacting confidently with customers and staff alike.
* Tech-Savvy: Comfortable with modern retail technologies, including point of sale (POS) systems, stock management tools, and basic IT skills.
* Passion for Pop Culture: An interest in comics, films, games or popular culture is highly desirable.
Job Type: Full-time
Pay: £25,000.00-£27,000.00 per year
Work Location: In person
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