Job Title: Team Leader – Property Management
Location: Worcester
Brand: Leaders
Salary: £40,000 OTE inclusive of commission
Hours: Monday - Friday 8.45am-5.30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Head of Centre, Leaders are seeking a Team Leader of Property Management to join our dedicated and dynamic team based in Worcester. To be successful in this position, you will be a current Senior PM looking to step up, or a current Team Leader with experience leading a team. You will oversee a team of Property Managers, providing day-to-day support and ensuring the smooth running of the branch portfolio.
Key Responsibilities:
* Conducting Morning Meetings
* Providing support and guidance with the implementation of new legislation
* Helping investigate customer complaints and proposing/undertaking appropriate responses
* Coordinating and providing training where possible
* Supporting the Property Management department through guidance and mentoring to achieve strategic objectives
* Supporting audits of property management departments in conjunction with branch audits
* Ensuring that property management best practices are shared
* Checking Gas Daily to ensure processes have been adhered to and having relevant conversations
* Monitoring teams' overdue workflows and having relevant conversations
* Monitoring the churn report and having relevant conversations
* Identifying possible opportunities to enhance the level of service provided to both internal and external customers, discussing with RPM and assuming responsibility for implementation
* Working on group projects or initiatives along with the RPM to ensure successful implementation
* Enforcing strategic objectives
* Conducting interviews
* Ensuring adequate cover in the department during holidays and days off
* Monitoring the workload of Property Managers and being aware of any issues that may affect staff morale
What Are We Looking For:
* Excellent communication skills, both written and verbal
* Professional telephone manner
* Organizational skills, time management, and attention to detail
* Experience leading a small team
* Proven history of working within the Property Industry
* Full UK Driving License Required
What We Can Offer You:
* Proven track record for career growth and advancement within the company
* Market-leading training and ongoing professional development
* Access to a diverse portfolio of properties
* Supportive and collaborative team environment
Benefits:
* Competitive base salary and additional incentives
* Quarterly and yearly awards including trips abroad
* Salary sacrifice pension scheme
* Generous holiday allowance, increasing by 1 day per year based on service
* Excellent parental leave and newly introduced fertility policy
* Staff discounts
Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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