Key Responsibilities: Create, maintain, and update staff rotas, ensuring adequate coverage for all shifts and roles. Setting up master appointment templates for each clinician on SystmOne Setting up admin staff rotas using Practice Index Publishing rotas within a set timeframe Identify periods in advance when staffing levels do not meet the pre-determined levels, discuss solutions with management Implement authorised changes to rotas Allocate time for training, meetings and trainee supervision Help to manage short notice, unexpected absence changes Address and resolve any rota conflicts or discrepancies promptly Liaise with staff to confirm availability, manage shift swaps, and address any rota-related queries or issues. Maintain thorough working knowledge of the system and the impact / consequences of data quality at a local and national level. Ensure rotas comply with relevant regulations and guidelines, including working time directives. Accurately input and manage rota data in the scheduling system adhering to good housekeeping processes Correct and manage slot types where appropriate Ensure staff cover and changes are communicated in a timely manner and accurately Managing cover for test results in line with local processes Additional areas of responsibility: Ordering consumables Supporting new IT initiatives to improve patient access and care Other Responsibilities: Maintain high standards of communication and professionalism, recognising the need for alternative methods of communication. Ensure all records are kept up to date and accurate in a timely manner. Ensure all complaints, comments and suggestions are dealt with in accordance with local policies and procedures. Work independently, monitoring workload and seeking support from senior staff when required. Demonstrate a flexible and adaptable attitude. Maintain strict patient confidentiality. Support the training of colleagues and new staff in your area. Be proficient in managing records via SystmOne. The above list of duties is not exhaustive and may be subject to change as deemed necessary.