Job Title:
Housing and Facilities Officer
Location:
Arden Grove, Tile Hill, Coventry
Salary: £9,445 per annum (pro rata 14 hours) or £12.97 hourly rate
About the Role:
* To provide an efficient and high-quality customer-focused service for residents and colleagues.
* Manage rent accounts, including current and former residents, service charges, and other income recovery services.
* Ensure rent, service, and other charges are set and reviewed in line with legal requirements and regulatory standards.
* Manage voids and allocations, maintaining up-to-date housing waiting lists.
* Work with Locality Teams and Direct Services teams to ensure a seamless service to residents and promote effective business operations.
* Provide contact, advice, and guidance to customers.
* Manage Anti-Social Behaviour (ASB) issues under the direction of the Business Support Manager.
* Promote and market our services.
* Attend customer meetings when necessary.
* Comply with health and safety guidance and legislative requirements.
* Assist in staff line management responsibilities, including recruitment and selection.
* Support the preparation of reports and KPIs related to the Business Support Services.
* Oversee repairs management.
About Our Service:
As a Housing and Facilities Officer, you will be responsible for managing housing and high-level business management functions, providing a customer-focused service, and efficiently managing the housing provisions at Arden Grove in Tile Hill Extra Care scheme for adults over 55 with varying health needs.
We strive to support tens of thousands of people across England by providing affordable housing and care to help individuals live independently.
Our focus is on building better lives, prioritizing the well-being and quality of life for our residents.
We value our colleagues who share our commitment to delivering exceptional services and making a positive impact in our community.
The GreenSquareAccord Way
We embody a culture that values teamwork, empathy, and social responsibility.
Our five core commitments are:
* We believe our customers are everything.
* We work as one team.
* We are supportive and caring.
* We are driven by social purpose.
* We are curious and ambitious.
You can learn more about our organization's values and mission in our recruitment pack.
Benefits:
In appreciation of our employees' dedication, we offer a comprehensive benefits package, including annual holiday entitlement, a defined contribution pension scheme, flexible working arrangements, and access to an Employee Assistance Programme.