About Our Home:
Nestled in the picturesque heart of the Lea Valley, Broxbourne Nursing Home emerges as a beacon of luxury and warmth. This brand-new haven, designed with meticulous attention to detail, boasts 77 stylish bedrooms, each a sanctuary of comfort. From the inviting hum of our open-plan communal spaces to the serene beauty of our landscaped gardens, every corner of Broxbourne is crafted for joy. Whether it's a movie in our cinema, a workout in the gym, or a quiet moment in the lounge, here, every resident finds their own slice of home. At Broxbourne, we don't just offer care; we curate experiences.
Duties and Responsibilities
* To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
* To deal with queries from the public and customers
* To monitor visitor access and maintain security awareness
* To provide general administrative and clerical support
* Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
* Receive deliveries and arrange for their distribution.
* Typing of documents including letters, minutes, charts, notices etc
* Keeping the reception area tidy and its notice boards up to date.
* Book transport as required.
* Dealing with post and distributing to relevant departments, people.
* Setting up meeting facilities
* Arranging for catering for meetings and daily office use
* Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
* Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
* Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
* Additional administration duties may be requested from different departments
Requirements
* At least one year's experience of switchboard/receptionist duties.
* The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
* Good Time Management
* Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
* An organized approach and good attention to detail
* Good IT skills including Excel, Word, Outlook and PowerPoint
What we can offer you:
* Salary from £12.00 per hour
* ESAS – Salary Advance
* Employee Assistance Programme
* Perkbox
* Employee of the Month
* Long term service awards
* Blue Light Card
* Professional Development
* Refer a Friend