About Our Home: Nestled in the picturesque heart of the Lea Valley, Broxbourne Nursing Home emerges as a beacon of luxury and warmth. This brand-new haven, designed with meticulous attention to detail, boasts 77 stylish bedrooms, each a sanctuary of comfort. From the inviting hum of our open-plan communal spaces to the serene beauty of our landscaped gardens, every corner of Broxbourne is crafted for joy. Whether it's a movie in our cinema, a workout in the gym, or a quiet moment in the lounge, here, every resident finds their own slice of home. At Broxbourne, we don't just offer care; we curate experiences. Duties and Responsibilities - To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard - receiving and transferring calls, recording and passing on accurate messages where necessary. - To deal with queries from the public and customers - To monitor visitor access and maintain security awareness - To provide general administrative and clerical support - Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc. - Receive deliveries and arrange for their distribution. - Typing of documents including letters, minutes, charts, notices etc - Keeping the reception area tidy and its notice boards up to date. - Book transport as required. - Dealing with post and distributing to relevant departments, people. - Setting up meeting facilities - Arranging for catering for meetings and daily office use - Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process. - Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner. - Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required - Additional administration duties may be requested from different departments Requirements - At least one year's experience of switchboard/receptionist duties. - The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues. - Good Time Management - Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner - An organized approach and good attention to detail - Good IT skills including Excel, Word, Outlook and PowerPoint What we can offer you: - Salary from £11.50 per hour - ESAS - Salary Advance - Employee Assistance Programme - Perkbox - Employee of the Month - Long term service awards - Blue Light Card - Professional Development - Refer a Friend