Job Description - Housing Manager - Income (241991)
Description
Hybrid Working - Home/Reading/Portsmouth office base, with occasional travel within South Region
Permanent, full time (37.5 hpw)
Salary £32,000 pa to £38,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan
Home, a place where you belong
This is a great job opportunity to join the South Region housing team as a income recovery focussed Housing Manager, managing a portfolio of arrears cases from initial contact to legal action, and attending possession hearings. You will work with our Neighbourhood Housing Managers to provide support to our customers and visit customers in their homes as needed. You’ll provide first class customer service, delivering our customer promise every day!
Typical day as a Housing Manager
* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities.
* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
* Proactively respond to customer queries and complaints.
* Support Customers to maximise their income, by working with external professionals, and Home Group's internal Financial inclusion team.
* Follow Home Groups arrears processes to ensure our customers can sustain their tenancies.
* Work with the South Income team to meet Home Groups arrears KPIs.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!
About You
* You are experienced in the housing sector and understand housing management, rent accounts, housing law and in an ideal world, universal credit too!
* You have, or are willing to work towards Chartered Institute of Housing Level 3.
* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude.
* Passionate about delivering excellent customer service and have a genuine desire to help your customers.
* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
* Confident working with external partners and stakeholders such as local authorities, MP’s etc.
* Like being part of a team but appreciate that this is a role where you’ll spend time working on cases individually.
Our team
You’ll join Lauren Browning and Sally Hackney and our South Income team, we’re super passionate about what we do! We’re really proud of our newly created South region. Although we are dispersed team, we are a supportive bunch! We enjoy catching up regularly, virtually and in person.
Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.
Job details
* This is a hybrid role and in an average week, you’ll spend 1-2 days working in your local office and the rest working from home, with the occasional customer visit!
* There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
* We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
* To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
* You’ll need a Standard DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
* 34 days leave (this includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
* Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
* We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
* Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
* Explore our benefits in detail on our website.
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