Thank you for your interest in working at Citizens Advice Calderdale. Generalist Adviser The role (part-time, 20 hours per week) Citizens Advice provides information and advice to members of the public on the phone, web chat, email, and face-to-face. We advise on a wide range of issues such as benefits, debt, housing, employment, family and immigration, helping people to understand their rights and responsibilities by exploring their problems in depth. We are looking for an adviser who can use sensitive listening and questioning skills to allow clients to explain their problem(s) whilst empowering them to set their own priorities, and w ho can research, interpret and communicate relevant information allowing clients to make informed decisions. A full role profile and person specification are contained inthe Job Pack on our website ( https://calderdalecab.org.uk/vacancies/) Terms and conditions Salary £12,432 pa (£23,000 FTE) Hours of work This is a part-time role working 20 hours per week over 4 days. Contract type Fixed Term Contract until March 2029. Annual leave Annual leave is 25 days from 1st April to 31st March, plus bank holidays. Location Your place of work will be our main offices at 37 Harrison Road, Halifax, HX1 2AF. We are open to all discussions about flexible working. We want to enable you to have a good work/life balance that suits your needs as well as those of the business.