SSG - Project Worker
Company description
SSG provides temporary and supported accommodation and support for males over 18 sleeping rough in Manchester.
Job Description
The role involves developing individualised client support plans while managing a caseload of service users, under the guidance of the Senior Support Worker. You will be responsible for identifying and addressing housing management issues, ensuring that accommodation effectively supports clients in overcoming the challenges that led to their homelessness.
Your primary focus will be to assist residents in improving their health, well-being, and independent living skills, guiding them towards a successful transition into permanent housing. You will also provide administrative support to Senior Support Workers and Service Managers as required. You will be required to engage with external services regarding housing management tasks, while working within the GDPR framework and following SSG policies and procedures.
As a Support Worker, your duties will include:
1. Knowledge of the housing, welfare and benefit system
2. Signposting service users to external agencies
3. Monitoring service users' personal contribution payment
4. Maximising benefits (Universal housing, Housing benefit)
5. Adhering to service standards, policies and procedures
6. Administrating and organising your own workload to ensure that it meets quality targets and deadlines
7. Agreeing, developing, and actioning support plans to clients’ needs
8. Liaising with external services
9. Responsible for ensuring health and safety checks
10. Reporting daily activities to the Senior Support Worker
11. Such other duties and responsibilities SSG deem commensurate with the post.
12. To work within and comply with SSG Policies and Procedures
The successful candidate will:
* Ensure the highest levels of customer service to all residents, visitors, and contractors and be the first point of contact for all queries during your scheduled hours.
* Interact in a positive and friendly manner with people, including those with mental health needs, and be passionate about working in a service that supports vulnerable adults.
* Be willing to undergo an enhanced DBS check.
Person Specification
Reporting To: Service Manager
Job Purpose: To provide tailored support to individuals experiencing homelessness or housing instability, enabling them to access accommodation and develop the skills needed for independent living.
Essential Skills & Abilities:
1. Communication: Ability to communicate effectively and sensitively with clients, colleagues, and partner agencies, both verbally and in writing.
2. Interpersonal Skills: Empathy, active listening, and the ability to build trust and rapport with individuals from diverse backgrounds.
3. Organisation: Able to manage a caseload, prioritise tasks, and meet deadlines under pressure.
4. Problem Solving: Ability to think creatively and proactively resolve issues, particularly in crisis situations.
5. Record Keeping: Competent in maintaining accurate, timely, and confidential records.
6. IT Skills: Proficient in using Microsoft Office (Word, Outlook, Excel) and case management systems.
7. Accountability: To work within and comply with SSG Policies & Procedures.
Essential Qualifications & Experience:
1. Education: GCSE English and Maths at grade A–C (or equivalent).
2. Experience: Previous experience supporting vulnerable people (e.g., homelessness, mental health, substance misuse, etc).
3. Safeguarding: Understanding of adult and child safeguarding principles and procedures.
Desirable Skills & Experience:
1. Additional Qualifications: Trauma-Informed Approach Training.
2. Knowledge: Understanding of welfare benefits and local homelessness services.
3. Complex Needs: Experience supporting people with dual diagnosis, offending behaviour, or multiple disadvantage.
4. Approaches: Familiarity with impact assessments, harm reduction, and motivational interviewing.
5. Driving: Full UK driving licence and access to a vehicle.
Personal Attributes:
1. Empathetic: Passionate about improving people’s lives and well-being.
2. Resilient: Emotionally robust, calm under pressure, and able to cope with setbacks or distressing situations.
3. Flexible: Willing to work varied hours and respond to changing client needs.
4. Non-judgemental: Open-minded and respectful of all individuals regardless of background or circumstances.
5. Team Player: Works collaboratively and contributes positively to team culture.
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