Cwm Taf Morgannwg University Health Board
This post offers an opportunity to an individual to work within an administrative environment within the Medical Records Department at the Ysbyty Cwm Rhondda Hospital.
The post will involve providing support for Outpatient Clinics, managing Outpatient Waiting Lists, and booking appointments on the Welsh PAS system.
The successful candidate will be communicating with patients over the telephone. Knowledge of the Welsh PAS system and RTT rules are desirable.
On-the-job training will be undertaken, and the successful candidate must be numerate, literate, and able to work under pressure.
The hours of this post are as follows:
Week 1 - 08:00 - 16:00 and Week 2 - 09:00 - 17:00.
Main Duties of the Job
The successful candidate will be joining a well-established Appointment Centre Team responsible for booking new and follow-up appointments.
1. Booking appointments in priority and date order.
2. Adhering to RTT guidelines.
3. Communicating with patients over the telephone.
4. Excellent keyboard skills.
5. A flexible approach to work, as providing support at any other hospital within the Health Board may be required.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About Us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary, and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn, and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but also of the diverse communities that we serve.
Job Responsibilities
You will be able to find a full job description and person specification attached within the supporting documents or please click "apply now" to view in Trac.
Person Specification
Education & Qualification
* Substantial clerical experience
Skills & Knowledge
* Good communication
* Ability to undertake office procedures through previous experience
Experience
* Working in a busy office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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