Customer Service Manager | London, Hybrid | £45,000 (AE687427) Are you a CRM or Customer Service Manager with a passion for skincare and beauty ? Are you a people-person with a problem-solving mindset ? This is a fabulous opportunity for a Customer Service professional to play a vital role with a future-focused and customer-obsessed hair and skincare brand. In this fast-paced and flexible environment no two days are the same, as you work to provide outstanding customer service. This is a hybrid role, with 3 days per week in the Central London office. Key Responsibilities: Lead UK customer service team across all support channels within SLA timeframes Process orders, returns, and maintain accurate customer interaction records using CRM software Develop service policies, set KPIs, and optimise workflows for improved efficiency Liaise with regulatory, legal and cross-functional teams on processes and compliance projects Handle escalated issues while identifying opportunities for process improvements Manage Shopify trade accounts to support salon setup needs Collaborate with multiple departments to enhance overall customer journey experience Candidate Requirements Success in Customer Service management in the beauty industry, including line management Excellent communication and problem-solving skills, ideally with a Business, Communications or related Degree Proficient with ecommerce platforms like Shopify and Gorgias, plus Google Workspace and Microsoft Office If you're passionate about healthy hair and happy customers, apply today Arthur Edward is a leading beauty, personal care and FMCG recruitment agency. We find top talent along the product lifecycle to innovate, launch and market bestselling cosmetic and beauty products.