At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way. Join our Award-Winning Contact Centre where clients come first and excellence is standard Contract Type: Permanent Hours: 37.5 hours per week Salary: £22,781 - £25,059.10 (dependant on experience and skills) As a Client Care Coordinator, you'll be the first point of contact for our clients when they need us the most. Whether it's through a phone call, a scheduled appointment, or an online chat, you'll be their go-to person, making every interaction seamless. You'll be part of a team of over 150 colleagues spread across three contact centre sites. Our workplace is all about teamwork and support, ensuring that you never feel alone. Plus, our fantastic support network keeps everyone connected and motivated This role primarily involves phone-based interactions, but guess what? After your training period, you will have the opportunity of hybrid working arrangements, with just one day a week on-site. Enjoy the flexibility of permanent hybrid roles with a great work-life balance, working 8am-6pm Monday to Friday, and one Saturday or Sunday shift every two weeks with a day off in the week. For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator-OneCall.pdf If you're ready for a fulfilling career where you can truly make a difference, we'd love to have you on our team The start date for successful candidates will be 7 th October and successful candidates will be required attend training for a minimum of 4 weeks, running from 8am to 4pm, Monday to Friday. What's in it for You? In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics: Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card. Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders. Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits. Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults. We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely. We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role? Closing date: 31st August 2024 Please note, if you do not upload a CV or Resume, your application will not be considered.