Supporting the Building Control Manager this role will lead a team of technical and support officers, organising and managing resources to ensure enhanced customer service delivery, maintaining quality and ensuring all performance targets are achieved.
The role will take a lead role in the development and maintenance of the service ICT system.
Have you got what it takes to lead a support team within a professional service, focussing on quality, service delivery, and business excellence.
In response to a changing landscape within the building control profession the team have identified the need for a suitable candidate to lead a small team of support officers who can bring dynamic enthusiasm developing a culture of continuous improvement in service delivery.
This new role will offer candidates the opportunity to further develop their leadership skills enabling them to drive forward new initiatives meeting future business challenges whilst gaining a wealth of knowledge and experience across the field of Building Control.
As a systems and support team leader you will lead a team supporting a group of professional building inspectors in the form of technical/financial and computer processing of Building Regulation applications and associated works. You will be required to manage the day-to-day processes, enabling the efficient operation of the workload, ensuring quality and accuracy of daily operations.
Preferably you should have experience working in a busy environment, be familiar with computers with a keen willingness to learn new systems. The position requires effective communication and organisational skills, together with knowledge of administrative processes.
The successful candidate should have experience leading teams and have the ability to demonstrate both how they maintain digital information and ensure accuracy of such data.
A knowledge of Building Control processes would be advantageous.
Starting salaries will be dependent upon experience and qualifications.
Key responsibilities would include –
Support the Building Control Manager in the management and organisation of resources, development, and application of systems throughout the function ensuring the highest quality of customer service.
Lead, manage teams to deliver a variety of supportive roles, including technical matters associated with drainage, ICT systems, application administration, general correspondence, complaints and FOIs and street naming and numbering.
Support the development of marketing initiatives for the Building Regulatory fee earning activity, including social media, face to face together with traditional customer engagement.
Ensure performance management systems are adequate, producing information enabling key performance indicators to be returned to the Building Safety Regulator.
To support the Building Control Manager in the creation, maintenance, and control of quality procedures manuals to be approved by external agencies, maintaining accreditation under ISO9001:2015
Benefits include –
An excellent contributory pension scheme
Up to 26 days annual leave plus bank holidays (additional 5 days after 5 years' service)
Flexible working arrangements including flexi-days.
Health and fitness discounts
Employee assistance programme
A commitment to your health and well-being.
Contact Details – For an informal chat please contact the Building Control Manager 0n 01270 375224 or 07725 651680.