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Temporary HR Business Partner / Seconded HR Business Partner, Bristol
Client: Teleperformance
Location: Bristol, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 6
Posted: 06.03.2025
Expiry Date: 20.04.2025
Job Description:
Job Title: HR Business Partner
Department: Human Resources
Hours: 37.5 hours per week
Reports to: Head of HR Business Partnering
Location: Hybrid (min 2 days on site per week if within reasonable travelling distance of TP site) will consider WAH if candidate not within reasonable travel to TP site
Contract Type: Temporary
Salary: £32K
Travel Required: Yes, if cluster-based
Job Summary / Overview
The HR Business Partner is responsible for providing best in class expertise and advice for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business.
Key Responsibilities and Accountabilities
* Responsible for all day-to-day HR activities required to support in local site/business area
* Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs and create targeted and specific people support strategies
* Actively monitors a range of people data and reporting information, analysing trends to ensure any changes in usual performance parameters can be quickly identified and root causes understood
* Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all
* Provides practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines
* Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches
* Proactively coaches and guides line managers to support their teams and deliver high performance
* Builds and develops positive relationships with a range of internal and external stakeholders
* Champions the automation and streamlining of HR practices to ensure optimum efficiency
* Tracks and maintains key statistics and information relating to relevant aspects of HR activity
* Supports the HR function in shaping the People Strategy and delivering its objectives
* Collaborates and participates in HR initiatives and projects across the business
* Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, and others as directed
* Contributes to the development of HR policies, ensuring local management teams are educated in these
* Completes all administration associated with HR responsibilities
* Provides essential support to the Head of HR Business Partnering as needed
* Supports and drives a culture of high employee engagement across your area
* Adopts the Teleperformance management ethos of “Support First, Manage Later”
* Maintains open and honest channels of communication at all levels
* Leads by example and consistently demonstrates the Teleperformance values
* Supports a working culture built on embracing diversity and respect
* Other duties as assigned.
Main Job Requirements
Education and Specific Training
* Formal qualification in a HR-related area, such as:
* Certificate in Human Resource Practice, or Degree in HR Management, or similar
* OR equivalent experience
* Membership of CIPD, or similar, is preferable
* Up to date employment law knowledge
* Republic Of Ireland employment law knowledge desirable
Work Experience
* 2 years of solid HR experience in a contact centre environment, or
* 3 years HR generalist experience in another high-paced industry
Special Certifications
* Lean Six Sigma certification at Yellow Belt level, preferred
Required Skills
Technical Skills
* Comprehensive computer skills
* Proficient use of Microsoft Office tools
* Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar
Competencies and Specific Skills
* Takes responsibility for own performance
* Commercially aware
* Strategic mindset
* Compassionate
* Achievement driven
* TP brand ambassador
* Self-motivated
* Team player
* Creative thinker
* Excellent communication skills – verbal and written
* Flexibility
* Resourceful
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