Join our Team Are you motivated and driven to succeed? Do you have a passion to champion customer excellence? Do you enjoy a high degree of autonomy and thrive in a fast-paced environment? Are you 16 years old or over? If yes, we would love to hear from you We're currently looking for a Customer Service Assistant to join our team within our Home Shopping business (home of the brands “Country Collection”, “James Meade” and “The Classic Boutique”) located in the picturesque town of Brampton, Cumbria. 16 hours per week - Monday 9:30am - 6pm, Tuesday 9:30am - 6pm, every third Saturday 21 hours per week - Wednesday 9:30am - 5pm, Thursday 9:30am - 5pm, Friday 10:30am - 6pm, every third Saturday 24 hours per week - Monday 8:30am-5pm, Tuesday 9:30am-6pm, Wednesday 8:30am - 5pm, every third Saturday As a Customer Service Assistant, you are responsible for delivering first class service to our customers when performing your duties, demonstrating a keen willingness to meet and satisfy the needs of our customers. Main duties will include: Process customer telephone and postal orders Respond to customer enquiries Cross sell products Adhere to Health & Safety Policies and Safe Systems of Work Accurately update data on a computer Any other duties as required Benefits for our people: All employees of WCF become an 'Employee-Owner' from day-1 and can benefit from our collective success. As an owner you have the option to partake in our varying share schemes, receive free shares and dividend payments. Full training and induction program will be made available to help you settle in and start your WCF journey. As an Employee-Owned business, you will have access to our suite of benefits (including pension, rewards platform and discounts across our various products and brands as well as the option purchase shares within our business) About you: Some experience in customer service but not essential as full training will be given Strong communication skills Self-starter with a can-do attitude and strong team player mentality Interested? Apply today to find our more about this exciting opportunity