**Job Description:**
We are seeking a highly skilled and motivated Customer Service Manager to join our team at Co-op. This is an excellent opportunity for individuals who have a passion for delivering exceptional customer service and leading a team of Customer Team Members.
As a Customer Service Manager, you will be responsible for providing guidance and support to your team, ensuring that they have the skills and knowledge necessary to deliver outstanding customer service. You will also be responsible for managing the store's operations, including stock management, cash handling, and maintaining a safe and clean environment.
The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and inspire their team to achieve excellence. They will also have a strong understanding of customer needs and expectations, with the ability to resolve issues promptly and professionally.
Responsibilities:
* Lead and manage a team of Customer Team Members to deliver exceptional customer service
* Provide guidance and training to team members to ensure they have the skills and knowledge necessary to deliver outstanding customer service
* Manage the store's operations, including stock management, cash handling, and maintaining a safe and clean environment
* Resolve customer complaints and issues in a prompt and professional manner
* Develop and implement plans to improve customer satisfaction and loyalty
Requirements:
* Excellent communication and leadership skills
* Able to motivate and inspire a team to achieve excellence
* Strong understanding of customer needs and expectations
* Ability to work independently and as part of a team
* Ability to multitask and prioritize tasks effectively